Mission & Vision
High Levels of Customer
Satisfaction Business Solution offers incident based services for tech support and long-term unlimited subscription plans from one to three years. Customers can choose from various channels to contact Business Solution including web-based support, real-time phone, chat, and e-mail or on-ground technicians. It offers a comprehensive suite of service offerings, including diagnosis and repair, installation and maintenance services for multiple devices, software applications and other products, including PCs, printers, etc. Business Solution also provides support for a range of Apple devices. The customer satisfaction scores of Business Solution are amongst the highest in the technical support industry.
The wide range of service offerings by Business Solution is brand-agnostic, which makes it a “one stop shop” for many customers’ technology support needs. Customers can rely on Business Solution to address many of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase.
Business Solution proprietary technology platform, called Digital Service Cloud gets smarter with every customer interaction. It documents every problem, solution, and relevant hardware and software specs while capturing each customer’s demographic information, and creates a behavioral profile. All this information is available at the fingertips of Business Solution Tech Experts, combining a powerful knowledge base with a comprehensive set of tools and technology expertise that can be accessed on demand to deliver quality tech support.
Our primary objective is to take care of our customers. We earn our customers’ trust by serving them in a reliable, timely, and helpful manner, by providing high quality service at a reasonable price, and by actively taking initiative to meet their needs. We develop long-term relationships that promote mutual growth and prosperity. We value honesty, creativity, productivity, and loyalty, and we encourage independent thinking and teamwork.
Our co-workers are the foundation of our success. We at Business Solution Support consider ourselves a family. We trust and care for each other and treat everyone with respect. We openly communicate our accomplishments and mistakes so we can learn from each other. We strive to live balanced lives in work, love and play. We are confident of our future and point with pride to the way we run our business, care for our community, and treat each other.
Our main goal is to provide our customers with advanced online tech support services within the affordable price. We understand the fact better than anyone that our lives completely depend on the computers and when they start giving trouble, the level of the frustration that people possess is acceptable. That’s the reason why we are here. We make sure that every computer problem is resolved completely and effectively.